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Real stories. Real impact.

“There’s no way in a million years I’d have been able to do it without the MOT.”

Mental Health MOT service user, June 2025

What people tell us

83%
of people were brand new to Conwy Mind
94%
would recommend a Mental Health MOT
3 in 4
felt more positive after their MOT
93%
found booking and attending simple and stress free

Stories behind the numbers

“Before crisis, then hope”

“I went to the doctor because I was on the verge of being in a very bad place. They told me about Conwy Mind and I thought I would try the MOT. I’ve been a bit more outgoing and more positive since. There’s no way in a million years I’d have been able to do it without the MOT. The breathing techniques and resources made me feel like ‘yeah, I can do it.’ Even phone and post support was a lifeline when I had no internet. I’ve always been told to just get on with it, so I’m glad I made the step to speak with you.”

Mental Health MOT service user, June 2025

“Local 1 to 1 support”

“It was my anxiety, I felt I needed to speak to someone. The MOT’s 1 to 1 support was a great starting point and local, which made such a difference. You’ve given me the understanding that I’m not on my own — it even helped me to go out to the GP.”

Mental Health MOT service user, July 2025

“Support without barriers”

“I knew I needed to try and find help, because I was not in a good space. I felt it would be a good starting point, and the MOT didn’t sound daunting. The option where it didn’t have to be in person took away the barrier of me getting out of work. The feeling that there is help available, and it isn’t out of reach — it is easily accessible. The MOT was straightforward and seamless, which removed some of my anxiety. There was no judgement, which is something I was scared about with seeking support. It has felt like I am taking positive steps for myself, rather than just sitting worrying about it.”

Mental Health MOT service user, June 2025

“Space to reflect”

“The MOT made me reflect on areas I usually take for granted. It gave me a sense of reassurance about what I’ve got in place but also helped me notice things I hadn’t realised were quietly preoccupying me. Just having the space to stop and think was really valuable.”

Mental Health MOT service user, May 2025

What people found most helpful

  • Being listened to without judgement
  • Feeling listened to, sympathised with, and having an outsider’s view of their strengths
  • Being able to talk about feelings openly
  • Finding activities they can join with Conwy Mind and other services across the county
  • Someone listening
  • Learning about support that’s available

Accessible, local, and low barrier

  • Phone and postal support available if you’re offline
  • Appointments offered in community venues across Conwy
  • Simple, one hour check ins, practical tools you can use right away

Take your first step