Involvement and Participation

 

You Said…We did!

As part of our annual evaluation, we asked people for feedback. They said:

You said you liked the flexibility of the telephone/digital counselling and were keen to see this continue. Choice of the delivery method of counselling was very important and something we will continue.

You said you wanted More Face-to-face services – we want to get back to offering face to face services, Covid restrictions permitting. We are working hard to establish our Community Hubs across Conwy and offer face to face groups such as Mums Matter, My Generation and Living life to the full.

You said you wanted us to Offer services for Younger People  – We have put this as a key priority to develop our services for younger people. We have secured funding to develop Active Monitoring for Young People, counselling, and Groups. This is a key area of development for us in 2021.

You said you wanted More Counselling Services and and a quicker response time – increased counselling offer, recruited two new counsellors and introduced student counsellors.

Have your Say!

There are a number of ways to get involved in the development of Conwy Mind. You can:

  • Share your thoughts and ideas in our online suggestion box – see below. You can also call us or email us with your thoughts and ideas if you prefer.
  • We will soon be launching a consultation into developing a 10 year strategy for Conwy Mind. Watch this space to see how you can get involved
  • Respond to a survey to help inform our work – After attending a Conwy Mind service, we will send out an anonymous survey. By responding to a survey, you can help us to continually improve our services and activities.

Online Suggestion Box

Please fill in the online form below if you want to make a suggestion or have thoughts and ideas of how we can improve our services and activities:


    If you would like to remain anonymous, please leave this blank

    If you provide an email address, we can let you know directly if and how we are taking action based on our suggestion. If you do not want to provide an email address, please leave this blank.

    Please let us know your suggestion for improving Conwy Mind.

    Impact Report

    85%

    of people said their depression had reduced following support from the hub

    85%

    of people said their anxiety had reduced following support from the hub

    89%

    of people said their wellbeing had improved following support from the hub

    We provided

    819 hours

    of counselling during this time

    100%

    of participants said the 5 Ways to Wellbeing course was excellent

    248

    people were referred to the counselling service

    90%

    of clients felt the service had met their needs

    We reached people in all but two postcode areas in Conwy County

    80%

    of service users would recommend Conwy Mind services to friends and family

    80%

    of service users felt accessing the service had helped them to resolve issues in their lives

    99%

    of service users accessing Conwy Mind counselling services would be likely to access other Conwy Mind services if they needed them

    95%

    of service users felt they would be likely to access Conwy Mind services again if needed

    You can read more in our Impact Report

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